Mission Statement:
To provide quality water service to the residents of Grand Chute in a manner that protects human and environmental health and emphasizes sound management of fiscal and natural resources.
The Town of Grand Chute operates utility districts to provide water distribution and wastewater collection. The Grand Chute Town Board governs the utility district, pursuant to Section 60.74 Wisconsin Statutes. The utility employs five full-time and two part-time field personnel who are on call 24 hours a day. Two office staff are available on weekdays to provide customer service.
The Town water utility purchases its water from the City of Appleton. The City opened a state-of-the-art water treatment facility in 2001 to treat surface water it receives from Lake Winnebago. The Town's utility systems consist of a 1,000,000-gallon water storage tank, a 750,000-gallon water storage tank, three booster pumping stations, 1,426 fire hydrants, and 128.12 miles of water main. The water system pumps an average of 1.5 to 2.5 million gallons of water daily, serving over 7,000 customers.
View our annual drinking water report.
2025 Water Meter Replacement
Grand Chute residents: Did you receive a postcard in the mail regarding the need to have your water meter replaced, then click the link below to find a time that works best for you. Please keep in mind that someone over the age of 18 must be present when the water meter is being replaced.
Click here to schedule water meter replacement.
Operational Overview
Services provided by Sanitary District Number 1 include:- Operation, maintenance, and repair of the water storage and distribution system to meet the rules and regulations of the Wisconsin Department of Natural Resources and Public Service Commission
- Install and maintain water meters
- Locate water lines in the road rights-of-way
- Infrastructure planning, construction, and maintenance
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